Activity and bathing requests should be made at the time the reservation is made. Vaccination records for Rabies, Distemper/Parvo and Bordetella should be faxed over before arrival. Adequate telephone numbers should be provided in case we need to contact you. Any special diets or medications should be clearly communicated on or before check-in. A pick-up time should be also be discussed at check-in.

If your dog should require medical attention while in our care, our customary procedure is to contact your veterinarian. Should the nature of your dog's illness require an office visit, we reserve the right to utilize our 24 hour on-call veterinarian, depending on the illness and the travel required to access your veterinarian.

Our dog kennels and daycare play areas are the only ones in the Round Rock and Austin area that are kept immaculate with a state-of-the-art Aqua Air Wet/Dry Vacuum system. This system eliminates the germs and bacteria that mop and bucket cleaning leave behind. This ensures that every kennel stays clean and sanitary and is free from cross-contamination often caused by mop and bucket cleaning.

For reservations at Action Pack Dog Center you should contact us directly. All reservations must be confirmed by telephone, email or in person. Our staff will be happy to discuss all of the boarding, bathing, and daycare options Action Pack Dog Center has to offer. Holiday reservations should be made well in advance. Also, please note that Action Pack Dog Center does not book a reservation for boarding or daycare without complete client/pet paperwork on file. This includes the New Client Form, Hold Harmless agreement, and current vaccination records on each pet. Action Pack Dog Center will not "hold" reservations while waiting for complete files.

Action Pack Dog Center's front office is open Monday-Friday 7am-noon, 3pm-6:30pm, Saturdays from 9am-noon, Sundays from 4pm-6pm. If these hours do not accommodate your schedule or travel plans we will be happy to make after-hour arrangements. After hours pickup or drop off is by appointment only and based on staff availability. This appointment must be pre-arranged. There is a $30 appointment fee for this service.

Although cancellations for boarding reservations during non-peak seasons do not incur a fee, as a courtesy we request 72 hour notice. However, during peak seasons and holidays we require that a credit card be placed on file to hold a reservation. Cancellations during these times must be 2 weeks prior to the arrival date or Action Pack Dog Center reserves the right to charge the client a cancellation fee equal to a two day stay.

You can certainly come and visit our facility anytime during regular business hours. Our welcoming staff will be delighted to take you on an informative tour of Action Pack Dog Center. Come see for yourself what sets us apart from any other boarding or daycare facility in the area.